Model Slimz (Kota Damansara)

I wanted to purchase a Groupon deal from Model Slimz but I could only find a couple of articles on the Internet about this seemingly new company and most articles were related to the Subang Jaya branch. The phone number given indeed was answered by a woman confirming that the number I rang was Model Slimz,  and their Facebook page has some activity, if that can be taken as a sign of being in business.

Since their SJ branch had a so-so review, I figured the Kota Damansara one couldn't be that bad and went ahead with a purchase.  Upon ringing up to make an appointment, I was told by a lady that they are having some complications at the branch and I was more than welcome to redeem my Groupon at the SJ branch instead. I wasn't agreeable to that and they kindly promised a follow up call the soonest they can accommodate me. Which they did a few weeks later and I was pleasantly surprised.

The KD outlet is located on the street right outside Encorp Mall (The Strand), where dr cafe is at the junction. Fairly easy to find with a big pink sign and street-side parking is available. I went on a Sunday and the streets were very quiet, which may change once the mall opens.

A young girl greeted me, took my details and showed me to a treatment room. Treatment procedure went alright,  not the most comfortable but not the worst. She explained some packages after but were not pushy in sales.

My second visit was more or less a similar experience, pleasant and quick. A quick mention about current facial promotions but again,  no hard selling.

One thing to note was that what was the Groupon offer came with more T&C's than one would interpret when purchasing,  but to me it's one of those 'company policies' that don't leave much room for argument but only to comply.

You could take it as 'I did pay so much less, understandably there would be more restrictions' or 'don't bother offering a discount if you can't offer it whole-heartedly'. 

Overall the establishment is average, service is not bad, alright to return if it was near and convenient, but loyalty towards them can be easily swayed by fellow competitors who could price-beat them or offer more outstanding service. 

I personally stopped going back for treatments due to a lack of follow up and quality of service received elsewhere despite a discount is much better (e.g. Musee). Honestly if my regular beautician doesn't call me up to casually ask me to make an appointment, I probably would not have remembered for the next 3 months. Follow ups in the service industry is no longer an added value, but a necessity.