Malaysian Passport Renewal (UTC Sentul)
Initially, my plan was to renew my passport at the Plaza Glomac Kelana Jaya branch, and upon arriving at 745am and queuing behind about 80 people or so, I thought it was going to be a breeze. By 8am the office had yet to open. Observing the queue, the office could process about 30 passports an hour. It was dark on the inside and I had no way of investigating without leaving my place in the queue. Soon, a man behind me went and enquire and returned telling his wife they should go to the office in Jln Duta. And they left. After calling the 0380008000 number listed on the site, I was informed by the boyfriend aiding me from home that the systems in KJ branch were down. Soon after, a man came and make an announcement but I could not catch what he said. In conclusion, I left for Putrajaya, figuring I could get lucky. Ringing the official number to check if the quota of the day had been hit, I received no answer. Guess the only way to find out was to go there personally.